资料来源 : Free On-Line Dictionary of Computing

ISO 9000
     
        A set of international {standard}s for both quality management
        and quality assurance that has been adopted by over 90
        countries worldwide.  The ISO 9000 standards apply to all
        types of organisations, large and small, and in many
        industries.
     
        The standards require: standard language for documenting
        quality processes; system to manage evidence that these
        practices are instituted throughout an organisation; and
        third-party auditing to review, certify, and maintain
        certification of organisations.  The ISO 9000 series
        classifies products into generic product categories: hardware,
        software, processed materials, and services.
     
        Documentation is at the core of ISO 9000 conformance. In fact,
        the standards have been paraphrased as:
     
        "Say what you do.  Do what you say.  Write it down."
     
        In Britain it is associated with BS5750 which may become
        obsolete.
     
        ["The ISO 9000 Guide," c. 1993 Interleaf, Inc].
     
        (1995-01-30)